A Service Simplified For CustomersFor the uninitiated, Kollect is an on-demand waste collection service. Your rubbish is only collected when needed, saving money for small families and others who produce little rubbish. To make it easy on customers, simply login to their website, enter your address and request a pickup. No contract, no monthly fees, and definitely no hassle on your part. You can also hire a skip and request junk removal. If you can't go online to request a pickup, their customer service department takes bookings over the phone.In fact, Kollect prefers their customers call, since they focuses on building a personal connection with customers, primarily on the phone. "We're actually experimenting with ways to get more people to call because it's such a valuable marketing and brand builder for us," says John.
Values Echoed Through Their Employees - John O Connor
To keep customers happy, says John, Kollect teaches these core values to employees that model a customer-centric approach:
- Exceed expectations: Deliver "wow" through customer service.
- Be you: Be authentic, positive, and have a can-do attitude.
- Honesty is the best policy: Be straight-up and always do right by our customers.
- Be responsive: Stay prompt and keep customers in the loop.