Frequent asked Questions

What is Kollect?


Kollects business model is similar to Hailo, the on-demand taxi platform, but instead of moving people, we move waste. We have a national network of trusted independent waste contractors for Junk removal, Bin Collection and Skip Hire.
We offer jobs out to the network via our platform as we receive them from our customers. Jobs are accepted by the nearest and best suited waste provider with spare capacity. Our platform connects us with our Service Partners as they undertake the jobs, so we can closely monitor and track how the job is progressing, and keep customers updated.
Our company mission is to create simple, convenient and efficient ways to collect and recycle waste, innovating in customer service and creating customer delight.


How can I sign up?


Simply phone us or sign up online.


Can I Pay Cash?


For those who do not have access to credit or debit card, we have set up a simple cash solution. We will set you up with a cash account and then you go to your nearest store. It’s very simple, just phone us to set up account.


Where do we have shops?


Cork
Farranree: McGee’s - 1a Pophams Road
The Glen: Gala, the Glen Avenue
City Centre: Spar, McCurtain Street, opposite the Metropole hotel
Kinsale road/Togher: Turners Cross filling station (used to be, Great Gas, across from Mc Donalds)
Bandon: Denis O’Donovans Groceries shop, on South Main Street
Ballincollig: Down’s Supervalu in Ballincollig - Main Street
Mahon: XL store, Michael street.

Waterford
Ballybeg: Spar in Ballybeg
Ferrybank: Daybreak in Ferrybank
Tramore: Daybreak
Waterford City : Gala in the Glen


How does the technology work?


Our innovative technology knows where each of our waste collection partners are on any given day. Once you book through Kollect, we send this collection to the next operator in your area. We do not own or operate our own trucks, but instead sub-contract collection to our licensed bin provider partners who are some of the biggest waste companies in Ireland.


Who is kollect for?


Kollect is ideal for everyone but in particular it is suited to those on a budget, small households, singles, couples, students, empty nesters, pensioners and those who simply do not produce a lot of rubbish. It’s also invaluable for householders who are frequently away and don’t want empty bins on the footpath or roadside overnight.


Why use Kollect?


Savings and choice. We are targeting the 44% of Irish people who only need to put their bin out for collection every three weeks or more. These are mainly made up of:
• Small households/People who live alone
• People on waiver schemes
• People with excess waste after a holiday period, party etc.
• Those who generate a small amount of waste. People putting out half empty bins and paying the same as others
• Those who use recycling facilities like bottle-banks etc.
• People in short term accommodation
• All types of commercial businesses
These customers are currently paying an annual fee for their bin to be collected once a week, this means each week they are paying for waste they do not even produce. On average, waste disposal costs in Ireland are €298. We offer customers huge savings, reducing their waste bill by more than 23% a month.


How do I make booking?


You can phone us or do it online. If you are doing it online these are the steps below
Step 1 – Enter your location on our home page
Step 2 – Choose which bin you need collected (Recycling/General/Food).
Step 3 - Customers will then get an automatic response indicating when their bin will be collected i.e. what date. Once you confirm collection, payment is then made online
Step 4 – A bin text reminder is sent the night before and the bin is then collected as arranged.
Dont want to sign up online? - Just call us on 051-364495 and you can arrange and pay for collection over the phone.


Do you supply me with bins?


If your bin is an old council bin, we can, of course, collect it. The majority of bins in the cork and Waterford city are owned by the householder. Often, there is another bin company's sticker covering the Council logo. Legally we cannot pick up waste in bins owned by another company. In the event that you don't have/own bins, we can supply pre-loved bins from only €25 delivered, which you then own. I hope this helps.


Bin Delivery Timeframe?


Bin deliveries take up to 7 days from date of order, eg. if you purchase or have purchased a bin on a Wednesday, it will be with you the following Wednesday.


Are you a waste company?


No, we are a technology company that simply matches you with the best suited waste contractor based on your location. Kollects business model is similar to Hailo, the on-demand taxi platform, but instead of moving people, we move waste. We have a national network of trusted independent waste contractors for Junk removal, Bin Collection and Skip Hire.
We offer jobs out to the network via our platform as we receive them from our customers. Jobs are accepted by the nearest and best suited waste provider with spare capacity. Our platform connects us with our Service Partners as they undertake the jobs, so we can closely monitor and track how the job is progressing, and keep customers updated.
Our company mission is to create simple, convenient and efficient ways to collect and recycle waste, innovating in customer service and creating customer delight.


What about the new pay per weight regulations?


Pay per weight is not obligatory for at least the next twelve months and because of this Kollect will not be charging pay per weight. Our waste partners do however tag and chip bins and keep a record of each collection


Are the contractors you use licensed?


Absolutely, all our contractors are fully licensed and insured. We also keep a record of which contractor picks up your bin along with their license number and weight of bin. This is done to ensure compliance with the Waste Management Act (2001) and any forthcoming regulations.


Can I cancel a booking?


Of course you can; you can do this by emailing us on info@kollect or phoning us.


Can I view my previous collection history?


Yes, all of your bookings both past and future will be located in your ‘my bookings page’,remember you must be logged in to view this. This will include which bin was collected, the permit number of the contractor who collected your bin, the weight of the rubbish and an invoice to print off as proof.


Bin day text reminder?


We offer a handy text reminder service. That means, we’ll text you for free to tell you which bins are due out for collection the following day or if there are changes around holidays or times of extreme weather.


What if I am concerned over security of information?


Please be assured that all of your information is retained in the strictest confidence .All payments are processed on a secure web server. All payment information you provide is encrypted using SSL (Secure Socket Layer) technology so that when you submit an order online nothing can be read as it travels down the secure line.


Mandate service level?


In the case of recyclable materials and organic, our waste collection partners allow for a frequency of collection for recycling to be every 3-7 days. For Organic its every 7 - 14 days.


What areas do you cover?


We are expanding all the time but at the moment we service most of Cork City, Waterford City, Ferrbybank, Tramore.


What Goes in each Bin?


General Waste Bin Do's
General refuse
Plastic bags
Nappies
Plastic food wrappings
Aluminum foil
Animal waste
Ashes
Netting from oranges/ onions
Tin Foil
Aero board
Contaminated & Wet Paper
Soiled food
Plasters, etc
Sanitary Waste
Styrofoam

Recycling Waste Bin Do's
Aluminium drinks cans
Foil takeaway trays
Clean aluminium foil
All cardboard (clean & dry)
Cardboard egg boxes
Clothing labels
Catalogues
Envelopes
Flyers & junk mail
Magazines
Newspapers
Drink bottles
Detergent/fabric softener bottles
Milk bottles
Biscuit tins
Soup tins
Steel food tins
Juice cartons (rinsed out)
Milk cartons (rinsed out)
Soup cartons (rinsed out)

Organic Waste Do's
All cooked & raw foods
Garden Waste:
Cut flowers & plants
Grass cuttings
Hedge clippings
Leaves
Other Compostable Waste:
Egg boxes
Paper napkins & paper towels
Soiled paper plates
Hope this helps!



Skip hire advice

Skip Size – What skip size should I choose?


We have a number of skip sizes: The most popular size is the 6 yard skip. Larger skips costs more than smaller skips, but assuming you have enough waste to fill them, work out better value. You can see more about the size of the skip when you select your area; where a list of available skips are returned to you with the sizes. The best skip size for you depends on the quantity of waste you are disposing of and the amount of space available at your property for putting the skip.


Level Loads – how high can I load a skip?


You can only fill your skip up to the height of its sides because otherwise the skip driver may refuse to collect it. This is because it is dangerous to travel with an overloaded skip. Penalties may be applied to an overloaded skip or contents may have to be removed.


Prohibited items – What items can’t I put in my skip?


Skips are designed for getting rid of non-hazardous waste, not specialist materials. The main items prohibited includes:
• Asbestos
• Batteries
• Clinical waste
• Fluorescent tubes
• Fridges / freezers
• Gas bottles & cylinders
• Liquids
• Paint/paint tins
• Plasterboard
• Oil / petrol / diesel
• Solvents
• Toxic waste


Labour – will you help with loading the skip?


We provide skips, not the labour to load them. If you need help loading your skip then perhaps you would prefer to use our man & van junk removal instead. Where we can provide the man hours to clear out your junk.


Hire period – How long can I hire a skip?


You can keep the skip for 7 days and longer than this then additional charges apply. If you need the skip for longer please call the office and we can make an arrangement for you. The average cost per additional week is €30


Access – access requirements and firmness of ground for skip lorry


Skips are delivered on large lorries that are wider than a car. Make sure there is enough space for the skip lorry to access the premises. If access via road or gate is narrow, please check with us beforehand that the dimensions of the lorry will fit. Please Note that when the full skip is taken away, the lorry will need to put down metal legs which exert significant pressure on the ground and can dent soft tarmac or crack concrete.


Collection – When is the skip collected?


Your skip is collected when you tell us to collect it. You can either specify a collection date at the time of booking, or tell us later once the skip is full. We may also collect the skip 7 days after it was dropped out to you unless request to keep the skip for longer. Collection is normally within 2 days of your chosen date.


What does the skip hire price include?


The price includes delivery, collection and disposal of waste. Heavy waste costs more to dispose of so loads containing only rubble, soil, concrete or wet wood etc. will incur a premium. Please call us in advance to arrange a skip for differnent types of waste.


How much does it cost to rent or hire a skip?


The cost of hiring a skip varies widely depending on your location, you can select what area you are living in and the prices for your area will be retuned to you. This reasons this differ are because distance the trucks have to travel and local disposal rates


Where can I find the cheapest budget local skip hire prices?


Kollect has some of the most competitive rates available in the country. Select your area and competitive rates will be retuned to you.


Junk Removal advice

What do you dispose?

We remove and dispose of junk that doesn’t fit into a regular wheelie bin. We partner with local junk removal experts. Our man & van rubbish clearance service covers dispoal of materials and the loading of the junk, including sweeping up at the end of the job, and all disposal and environmental fees.

What type of things can you remove?

We can remove and dispose of any non-hazardous bulky waste. Usually one operator comes out to each job and loads items into a van or trailer. Common examples include:
• Furniture – sofa, sofa-bed, mattress, armchair, cupboard, filing cabinets
• Appliances – washer dryer, computer, stereo, printer, flat screen TV/monitor, fridge/freezer (but not commercial fridges/chiller cabinets)
• Cellar, loft & garage – boxes, books, kitchenware, tools, clothes, fireplace, lawn mower
• Garden refuse – branches, grass, leaves, soil, dirt, sod, compost, turf
• Wood – fencing, firewood, lumber, plywood, shed, gate
• Construction/ demolition / DIY waste – plaster, drywall, broken patio, pallet, crate, glass, concrete
• Roofing / Flooring – tiles, asphalt, carpet, wood, flooring
For insurance, regulatory and health & safety reasons, we can not remove hazardous waste materials, including tyres, box TVs/monitors paint or paint cans full of paint, noxious chemicals, solvents, motor oils, petrol cans, asbestos, vehicle batteries, raw meat and fish, medical or biological waste (including faeces), or any toxic substances.

Why can't you remove hazardous materials?

We are not licensed or insured to remove them. We recommend contacting a local authority or licensed carrier to remove these items.

Are you/your workers insured to do this work?

Yes. Our trucks and drivers are fully insured to do this work.

Are you licensed to do this work?

Yes, we only collect junk while operating under a valid NWCPO permit, that allows us to collect all type of non-hazardous waste.

Can you move my things from one location to another for me?

No. We can only specilise to take away items you no longer need. We do have the correct equipement or are not trained & insured to provide a traditional removal service.

Do I have to be at the property to have the job done?

No. As long as we can access the junk and it is clear what materials are to be taken and what are to. We aim to make your life as eazy possible, so you can be elsewhere while we take care of the work.

What if my job ends up being more or less than the collection size I ordered?

If your job turns out to be a bit bigger or smaller than you ordered, the collection crew will let you know before they start and charge or credit you the difference. Although if your job is significantly larger than booked (for example, you booked a ‘Mini’ sized collection but it turns out to be an ‘X Large’), the team may not always have sufficient space on their truck or time in their day to take the extra waste, so an additional booking may therefore be required.

I'm unsure what collection size to choose - what should I do?

Give us a call to talk it through or send a photo through to info@kollect.ie and we’ll get back with a quote as soon as possible.