Posted by Claire Jennings on 2nd Feb 2023

Customer Experience is everything

The golden rule for life also happens to be our golden rule for customer service: “Treat others as you would like to be treated”.

We’ve all been on the wrong end a customer service situation and sometimes there’s nothing worse than feeling that you’re not being listened to, and that you’re not getting anywhere.

Customer service is Kollect’s foundation. Without the five star reviews that we get on a daily basis, we wouldn’t be where we are today, and we wouldn’t be able to achieve all the targets we’ve set for ourselves.

We are an online waste removal platform that links customers with third party waste services, similar to how Just Eat link customers with their favourite restaurants or Uber to your nearest taxi driver. If one of our waste partners let’s a customer down, we take the responsibility and we make sure that the situation is rectified and the customer is satisfied. We don’t pass the buck - ever.

Everyone makes mistakes, it’s part of being human. However, if we make a mistake, we will admit to it, and will do everything in our powers to make amends as quickly and as efficiently as possible.

To us, customer experience isn’t just a part of the job - it is the job. We have invested as much time, money and energy into honing our customer experience as we have in our powerful online platform - that’s how much it means to us.

So, if you care about customer service, take a read through our reviews and see how much we care about it.