Kollect FAQs

Kollect's business model is similar to FreeNow, the on-demand taxi platform, but instead of moving people, we move waste and manage a variety of home related services. We have a nearly national network of trusted independent waste contractors for junk removal, cleaning services and skip hire.
We offer jobs out to the network via our online platform as we receive them from our customers. Jobs are accepted by the nearest best suited and priced provider with spare capacity in their schedules. Our platform connects us with our Service Partners as they undertake the jobs, so we can closely monitor and track how the job is progressing, and keep customers updated and happy with the services.
We are an on-demand tech platform that places jobs with approved suppliers and provide a speedy, seamless and transparent user experience in an industries that lack digital customer satisfaction solutions.
We really care a lot. We want you to be happy more than anything else. If you're not happy or something goes wrong, don't worry; we'll work to make it right. Our helpful customer service reps are on hand seven days a week. The Kollect Happiness Guarantee only works if you book and pay for a service directly through the Kollect platform.
Kollect is always committed to keeping as much waste out of landfills and reducing the carbon footprint of each collection, and helping local businesses in Ireland.
Kollect’s online platform creates a simple and sustainable way to manage a wide variety of home services using licensed, vetted and approved providers.
No, we are a technology company that simply matches you with the best suited waste contractor based on your location. Kollects business model is similar to Hailo, the on-demand taxi platform, but instead of moving people, we move waste. We have a national network of trusted independent waste contractors for Junk removal, Bin Collection and Skip Hire. We offer jobs out to the network via our platform as we receive them from our customers. Jobs are accepted by the nearest and best suited waste provider with spare capacity. Our platform connects us with our Service Partners as they undertake the jobs, so we can closely monitor and track how the job is progressing, and keep customers updated. Our company mission is to create simple, convenient and efficient ways to collect and recycle waste, innovating in customer service and creating customer delight.
Of course you can; you can do this by using your web account here or by emailing us on info@kollect.ieor phoning us.
Please be assured that all of your information is retained in the strictest confidence. All payments are processed on a secure web server. All payment information you provide is encrypted using SSL (Secure Socket Layer) technology so that when you submit an order online nothing can be read as it travels down the secure line.

Need more help?

Get in contact with our customer service team for any more questions you might have.