Terms & Conditions

Thanks for taking the time to check out Kollect, all the below is necessary legal stuff.

By using Kollect  as your waste booking engine you acknowledge that you have read, understood and accepted all of these terms and conditions, and what is specified in the privacy policy and cookie policy.

To use this service you must be at least 18 years of age, and have no objections to any of the stated policies or terms of service. These terms of service include that the service is provided as is, and is without warranty the company has no liability regarding the service.

By accepting delivery of services and/or related products, you agree to be bound by and accept these terms and conditions.

1. Definitions; terms and their meanings

1.1. The Site, refers to the website “Kollect.ie” and Kollect.co.uk

1.2. The Service, the use of the site to make a booking

1.3 Booking, when a job has been arranged through using the site.

1.4. Contractor, the professional that will perform the collection specified in your booking. These contractors are 

1.5. Users, a customer who uses the website to arrange collections. 

1.6. The Company, relates to the business name Kollect on Demand Ltd

1.7. Kollect.ie relates to the business name under the corporate body Kollect On Demand Ltd or Kollect Development group

1.8. The Job relates to the work provided by the contractor, the collection.

2. Contact

If you have any questions relating to the following document, how the website works, or your interactions with Kollect you can contact us at info@Kollect.ie or phone the office on 051-364495. Kollect On Demand Ltd, 573790, principal place of business: Unit F4, City Enterprise Centre, Waterford Business Park, Cork Road, Waterford.

3. The Service

The service is a booking website engine that connects customers with waste contractors for on demand waste collection, and for monthly or yearly contracts.

Customers of Kollect are individuals seeking to obtain a waste collection service by a third party. The service is a platform purely to arrange this booking, and is not responsible for the job or actions carried out by the professional.

All Collections are contracted out to licensed waste collectors. Your personal data will be passed onto the 3rd party contractor that will fulfill your waste collection job, including but not limited to: phone number, address and name.

4. Provision of Service

4.1. The Agreement is personal to the Customer. The Customer shall not, except with Kollect’s written consent or in accordance with Kollect’s standard transfer procedures, assign or otherwise transfer this agreement in whole or in part.

4.2. In no event shall Kollect be liable to the Customer for damage suffered by the customer as a consequence of acts or omissions of third parties, service professionals or contractors.

4.3 Our contractors will endeavour to undertake the clearance on the date and at any time agreed but there may be delays due to circumstances beyond our control. In this case, we will inform you and, if necessary, arrange a revised date as soon as reasonably possible. Where our contractors provide you with an estimated time of arrival this should not be construed as offering any form of guarantee as to the time upon which we will attend to perform the clearance.

4.4 You agree to provide our contractors with free and safe access to the premises from where the rubbish is to be removed. You shall notify us of any special circumstances which may be relevant to our quotation, including any access issues, if any items are large or heavy, if the clearance would necessitate working at height, if the rubbish is secured, if there is likely to be a dispute as to whether the rubbish can be cleared, or if we are unable to park free of charge. If you do not notify us of such special circumstances, or provide us with incomplete or inaccurate information or instructions, our contractors may either make an additional charge to cover any extra work or costs that are required or, if we are unable to undertake the clearance, charge a Wasted Journey Fee

4.5 You confirm that you have the full authority for our contractors  to collect and dispose of the rubbish. You shall indemnify the contractors from and against any cost or expense we suffer or incur from any third party as a result of you not having the authority for them to clear the rubbish.

4.6 If our contractors detect or suspect there may be any asbestos or other hazardous or dangerous substances or materials on site they may vacate the premises, and will not be responsible for further clearance and disposal. In such an event, you shall still be fully liable to pay our contractors for any waste already removed. If we need to appoint an expert to remove such materials already loaded onto our vans, we reserve the right to charge you, if at the time of removal we were unaware of any asbestos or other hazardous or dangerous substances or materials contained in any items or materials removed.

5. Vetting

Kollect recommends each of the contractor's, service professionals and third party bodies but cannot be held responsible in any way for their actions. Customers should always use caution when interacting with contractors to protect their property and safety, as you would when interacting with anybody whom you do not know.

Kollect cannot be held responsible for contractors conduct, and customers hereby release the company and its affiliates from any liability related thereto. Kollect will not be liable for any claim, injury or damage arising in connections with your use of the service to arrange a booking. All our contractors are independent operators with their own insurance policies.

6. Booking engine

Kollect only facilitates the online booking of bin collection/Junk collection or skip hire. We do not pick up waste/ junk or provide skips. We therefore can accept no liability for any part of the physical bin collection/Junk collection or delivery/collection of the skip.

Kollect is a booking engine to arrange a contract between you and the third party, service professional, or contractor.

7. Feedback

Your Feedback may be published as testimonials on our website using your First Name and Location. If accepted by filters (Validations, language etc.) then your comment will be publicly viewable. Kollect is not responsible for misuse of your content by viewers.

Kollect encourages you to post honest and civilised feedback as it may be read by others. Kollect is not responsible or does not endorse any other customer’s feedback, this is to be read at your own discretion.

8. Complaints

Customer service is our priority and we will always do our best by our customers. We are very fair and appreciate our customers so much and will do our utmost to retain them. Any complaints can be made through info@kollect.ie, facebook or by phone. We will resolve straight away.

9. Privacy

You acknowledge and agree to all terms set out in the privacy policy and the cookie policy. Please note that these documents are also subject to change and it is your own responsibility to object to any updates.

10. IP Rights

All content (graphics, data, formatting, designs, text, typefaces) that users see is owned by the company, or used by permission. Content is protected by copyright, and users may not copy, redistribute, sell (including renting or licensing) or redesign any of the company’s content unless the company has specifically granted permission. Content may only be downloaded for caching.

11. Contractors Withholdings

The company does not employ its service professionals and can therefore in no way be held responsible for any tax withholdings, or withholding of any other information that should be declared. If the company is found to be liable for any tax withholdings based on your use of the service then you will reimburse the company the equivalent amount immediately including the payment of interest, fees or penalties that may apply.

12. General Provisions

Failure of enforcement of the provisions set out in this document by Kollect will not be construed as a waiver of any provision or right. If any provision is considered to be unenforceable or invalid for any reason, it will be replaced with a provision of similar consequence, and the remaining provisions will be enforced as intended. If a provision cannot be enforced nor modified the remaining provisions are still enforceable to their full force and effect.

13. Additional Skip Hire Penalties & Charges

Skips are subject to a fair weight allowance. Overloading of skips may incur additional charges.

The following are permitted in a skip - rubble, soil, gravel, loose rock, wood, garden waste, bulky furniture, metal, appliances, household junk, building material, black refuse bags.

Customers will incur charges if the skip is not ready for collection on the date originally booked or if overfilled above the ridge level. 

All customers can keep the skip for 3 days. If you need the skip for longer, that's no problem (additional charges will apply). Please call the office and we can make an amendment for you and we can add extra days. I hope this helps. 

14. Additional Skip Bag Charges

It is company policy that a customer will incur a 50 euro fine for wasted journeys or for skip bags that are overfilled or filled with tiles/ rubble.

The following are permitted in a skip bag - bedroom furniture, black refuse bags, boilers (no asbestos), bulky furniture, carpet/flooring, central heating equipment, ceramics, clay (weight restrictions apply), computer equipment (no monitors, laptops or ink cartridges), garden waste, general waste, glass, household junk, insulation (no asbestos), kitchen project waste, metal, mixed recyclables, non-oily rags and wipes, office products, packaging, paper, plastics, roofing materials, salt, small domestic appliances, textiles, windows and doors, wood and timber.

15. Cancellation Process for Skips, Junk and Skip Bags

Where a deposit is taken for a job it is company policy that this is non refundable if that job is canceled by the customer. For skip hire where the booking is canceled by the customer, customer will incur a cancellation fee of €50.