Thanks for taking the time to check out Kollect.
By using Kollect as your waste booking engine you acknowledge that you have read, understood and accepted all of these terms and conditions and what is specified in the privacy policy and cookie policy.
To use this service you must be at least 18 years of age, and have no objections to any of the stated policies or terms of service. These terms of service include that the service is provided as is and is without warranty, the company has no liability regarding the service.
By accepting delivery of services and/or related products, you agree to be bound by and accept these terms and conditions.
1. Definitions; terms and their meanings
1.1. The Site refers to the websites (Kollect.ie and Kollect.co.uk).
1.2. The Service, refers to the service that kollect carries out once you purchase online or through our sales team. Our services range from waste services to home services.
1.3 Booking, when a job or service has been arranged through our sales team or online.
1.4. Contractor, the professional that will perform the service specified in your booking. These contractors are independent contractors.
1.5. Users, a customer who uses the website to arrange the use of these services.
1.6. The Company, relates to the business name Kollect on Demand Ltd.
1.7. Kollect.ie relates to the business name under the corporate body Kollect On Demand Ltd or Kollect Development group.
1.8. The Job relates to the work provided by the contractor..
2. Contact
If you have any questions relating to the following document, how the website works, or your interactions with Kollect you can contact us at info@Kollect.ie or phone the office on 051-364495. Kollect On Demand Ltd, 573790, principal place of business: Unit F4, City Enterprise Centre, Waterford Business Park, Cork Road, Waterford.
3. The Service
The service is a website booking engine that connects customers with waste contractors and home service contractors that deliver on demand services or monthly or yearly repeat services.
Customers of Kollect are individuals seeking to obtain a waste collection or a home service booking through a third party. The service is a platform purely to arrange this booking and Kollect is not responsible for the job or actions carried out by the professionals.
All Collections and services are contracted out to licensed waste collectors and home service professionals. Your personal data will be passed onto the 3rd party contractor or home service professional that will fulfil your service, including but not limited to: phone number, address and name.
4. Provision of Service
4.1. The Agreement is personal to the Customer. The Customer shall not, except with Kollect’s written consent or in accordance with Kollect’s standard transfer procedures, assign or otherwise transfer this agreement in whole or in part.
4.2. In no event shall Kollect be liable to the Customer for damage suffered by the customer as a consequence of acts or omissions of third parties, service professionals or contractors.
4.3 Our contractors will endeavour to undertake the service on the date and at any time agreed but there may be delays due to circumstances beyond our control. In this case, we will inform you and if necessary, arrange a revised date as soon as reasonably possible. Where our contractors provide you with an estimated time of arrival this should not be construed as offering any form of guarantee as to the time upon which we will attend to perform the service.
4.4 You agree to provide our contractors with free and safe access to the premises from where the rubbish is to be removed or for the home service to be carried out. You shall notify us of any special circumstances which may be relevant to our quotation, including any access issues, if any items are large or heavy, if the clearance would necessitate working at height, if the rubbish is secured, or if we are unable to park free of charge. If you do not notify us of such special circumstances, or provide us with incomplete or inaccurate information or instructions, our contractors may either make an additional charge to cover any extra work or costs that are required or, if we are unable to undertake the clearance, charge a Wasted Journey Fee.
4.5 You confirm that you have given the full authority for our contractors to collect and dispose of the rubbish or for our service professionals to carry out the selected home service. The customer agrees to indemnify and hold harmless Kollect from any and all claims, damages, and expenses arising out of the customer’s use of the services.
4.6 If our contractors detect or suspect there may be any asbestos or other hazardous or dangerous substances or materials on site they may vacate the premises, and will not be responsible for further clearance and disposal. In such an event, you shall still be fully liable to pay our contractors for any waste already removed. If we need to appoint an expert to remove such materials already loaded onto our vans, we reserve the right to charge you, if at the time of removal we were unaware of any asbestos or other hazardous or dangerous substances or materials contained in any items or materials removed.
5. Vetting
Kollect recommends each of the contractor's, service professionals and third party bodies but cannot be held responsible in any way for their actions. Kollect cannot be held responsible for contractors conduct, and customers hereby release the company and its affiliates from any liability related thereto. Kollect will not be liable for any claim, injury or damage arising in connections with your use of the service to arrange a booking. All our contractors are independent operators with their own insurance policies.
6. Booking engine
Kollect is an online booking platform that facilitates the online booking for rubbish removal and or for booking selected home services. We therefore can not accept liability for any part of the physical home services, Junk collection or delivery/collection of a skip or skip bag.
Kollect is a booking engine to arrange a contract between you and the third party, service professional, or contractor.
7. Feedback
Your Feedback may be published as testimonials on our website using your First Name and Location. If accepted by filters (Validations, language etc.) then your comment will be publicly viewable. Kollect is not responsible for misuse of your content by viewers.
Kollect encourages you to post honest and civilised feedback as it may be read by others. Kollect is not responsible or does not endorse any other customer’s feedback, this is to be read at your own discretion.
8. Complaints
Customer service is our priority and we will always do our best by our customers. We are very fair and appreciate our customers so much and will do our utmost to retain them. Any complaints can be made through info@kollect.ie, facebook or by phone. We will resolve the issue straight away.
9. Privacy
You acknowledge and agree to all terms set out in the privacy policy and the cookie policy. Please note that these documents are also subject to change and it is your own responsibility to object to any updates.
10. IP Rights
All content (graphics, data, formatting, designs, text, typefaces) that users see is owned by the company, or used by permission. Content is protected by copyright, and users may not copy, redistribute, sell (including renting or licensing) or redesign any of the company’s content unless the company has specifically granted permission. Content may only be downloaded for caching.
11. Contractors Withholdings
The company does not employ its service professionals and can therefore in no way be held responsible for any tax withholdings, or withholding of any other information that should be declared. If the company is found to be liable for any tax withholdings based on your use of the service then you will reimburse the company the equivalent amount immediately including the payment of interest, fees or penalties that may apply.
12. General Provisions
Failure of enforcement of the provisions set out in this document by Kollect will not be construed as a waiver of any provision or right. If any provision is considered to be unenforceable or invalid for any reason, it will be replaced with a provision of similar consequence, and the remaining provisions will be enforced as intended. If a provision cannot be enforced nor modified the remaining provisions are still enforceable to their full force and effect.
13. Additional Skip Hire Penalties & Charges
Skips are subject to a fair weight allowance. Overloading of skips may incur additional charges.
The following are permitted in a skip - rubble, soil, gravel, loose rock, wood, garden waste, bulky furniture, metal, appliances, household junk, building material, black refuse bags.
Customers will incur charges if the skip is not ready for collection on the date originally booked or if overfilled above the ridge level.
All customers can keep the skip for 3 days. If you need the skip for longer, that's no problem (additional charges will apply). Please call the office and we can make an amendment for you and we can add extra days.
14. Additional Skip Bag Charges
It is company policy that a customer will incur a 50 euro fine for wasted journeys or for skip bags that are overfilled or filled with tiles/ rubble.
The following are permitted in a skip bag - bedroom furniture, black refuse bags, boilers (no asbestos), bulky furniture, carpet/flooring, central heating equipment, ceramics, clay (weight restrictions apply), computer equipment (no monitors, laptops or ink cartridges), garden waste, general waste, glass, household junk, insulation (no asbestos), kitchen project waste, metal, mixed recyclables, non-oily rags and wipes, office products, packaging, paper, plastics, roofing materials, salt, small domestic appliances, textiles, windows and doors, wood and timber.
15. Cancellation Process for Skips, Junk and Skip Bags
Where a deposit is taken for a job it is company policy that this is non refundable if that job is cancelled by the customer. For skip hire where the booking is cancelled by the customer, the customer will incur a cancellation fee of €50.
16. Home Services
16.1. Payment for services must be made in full before services are rendered. Kollect accepts credit or debit card, or other forms of payment if agreed upon by both parties.
16.2. If the customer needs to cancel or reschedule an appointment, they must provide at least 24 hours’ notice. If the customer cancels or reschedules within 24 hours of the appointment, they will be charged a cancellation fee.
16.3 You will be charged a fee if our third party service provider arrives at your property and can not gain access or if you are not ready to go ahead with the service.
16.4. If you cancel the appointment on the day of the service when our third party providers arrive at your house you will be subject to both a cancellation fee and a wasted journey fee.
16.5. Kollect is not liable for any damage or loss of property during the course of providing services by the third party provider. The third party provider is responsible for ensuring that their services are provided in a safe and secure manner. The customer is responsible for ensuring that their property is safe and secure while services are being provided.
16.6. The customer agrees to indemnify and hold harmless Kollect from any and all claims, damages, and expenses arising out of the customer’s use of the services.
16.7. The terms and conditions may be modified or amended by Kollect at any time.
16.8. Kollect will subcontract work to third-party providers to provide the services described in the service agreement to the customer.