We provide answers to some of our commonly asked questions.
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Kollect's business model is similar to FreeNow, the on-demand taxi platform, but instead of moving people, we move waste. We have a nearly national network of trusted independent waste contractors for junk removal, bin collection and skip hire.
We offer jobs out to the network via our platform as we receive them from our customers. Jobs are accepted by the nearest and best suited waste provider with spare capacity. Our platform connects us with our Service Partners as they undertake the jobs, so we can closely monitor and track how the job is progressing, and keep customers updated.
Our company mission is to create simple, convenient and efficient ways to collect and recycle waste, innovating in customer service and creating customer delight.
Savings and choice. We are targeting the 44% of Irish people who only need to put their bin out for collection every three weeks or more. These are mainly made up of:
- Small households/People who live alone
- People on waiver schemes
- People with excess waste after a holiday period, party etc.
- Those who generate a small amount of waste.
- People putting out half empty bins and paying the same as others
- Those who use recycling facilities like bottle-banks etc.
- People in short term accommodation
- All types of commercial businesses
These customers are currently paying an annual fee for their bin to be collected once a week, this means each week they are paying for waste they do not even produce. We offer customers huge savings, reducing their waste bill up to 23% a month.
No, we are a technology company that simply matches you with the best suited waste contractor based on your location. Kollects business model is similar to Hailo, the on-demand taxi platform, but instead of moving people, we move waste. We have a national network of trusted independent waste contractors for Junk removal, Bin Collection and Skip Hire. We offer jobs out to the network via our platform as we receive them from our customers. Jobs are accepted by the nearest and best suited waste provider with spare capacity. Our platform connects us with our Service Partners as they undertake the jobs, so we can closely monitor and track how the job is progressing, and keep customers updated. Our company mission is to create simple, convenient and efficient ways to collect and recycle waste, innovating in customer service and creating customer delight.
Of course you can; you can do this by emailing us on info@kollect or phoning us.
Please be assured that all of your information is retained in the strictest confidence. All payments are processed on a secure web server. All payment information you provide is encrypted using SSL (Secure Socket Layer) technology so that when you submit an order online nothing can be read as it travels down the secure line.
We provide bin collection packages to suit every household.
If your bin is an old council bin, we can, of course, collect it. The majority of bins inWaterford city are owned by the householder. Often, there is another bin company's sticker covering the Council logo. Legally we cannot pick up waste in bins owned by another company. In the event that you don't have/own bins, we can supply pre-loved bins to you, simply call 051-364495 to arrange the delivery!
We are expanding all the time but at the moment we service most of Waterford City, Ferrybank, Tramore.
This is a very commonly asked question we receive all the time. Putting the right rubbish in the right bin helps us to recycle properly. We won’t collect bins with the wrong types of rubbish in them so make sure you get it right on bin night!
General Waste Bin Do's
- General refuse
- Plastic bags
- Plastic food wrappings
- Aluminum foil
- Animal waste
- Netting from oranges/ onions
- Tin Foil
- Aero board
- Contaminated & Wet Paper
- Soiled food
- Plasters, etc
- Sanitary Waste
Recycling Waste Bin Do's
- Aluminium drinks cans
- Foil takeaway trays
- Clean aluminium foil
- All cardboard (clean & dry)
- Cardboard egg boxes
- Clothing labels
- Flyers & junk mail
- Drink bottles
- Detergent/fabric softener bottles
- Milk bottles
- Biscuit tins
- Soup tins
- Steel food tins
- Juice cartons (rinsed out)
- Milk cartons (rinsed out)
- Soup cartons (rinsed out)
- Organic Waste Do's
- All cooked & raw foods
- Cut flowers & plants
- Grass cuttings
- Hedge clippings
Other Compostable Waste:
- Egg boxes
- Paper napkins & paper towels
- Soiled paper plates
Hope this helps!
For those who do not have access to credit or debit card, we have set up a simple cash solution. We will set you up with a cash account and then you go to your nearest store. It’s very simple, just phone us to set up account.
Ballybeg: Spar in Ballybeg
Ferrybank: Daybreak in Ferrybank
Waterford City : Gala in the Glen
Our innovative technology knows where each of our waste collection partners are on any given day. Once you book through Kollect, we send this collection to the next operator in your area. We do not own or operate our own trucks, but instead sub-contract collection to our licensed bin provider partners who are some of the biggest waste companies in Ireland.
Kollect is ideal for everyone but in particular it is suited to those on a budget, small households, singles, couples, students, empty nesters, pensioners and those who simply do not produce a lot of rubbish. It’s also invaluable for householders who are frequently away and don’t want empty bins on the footpath or roadside overnight.
You can phone us or do it online. If you are doing it online these are the steps below
Step 1 – Enter your location on our home page
Step 2 – Choose which bin you need collected (Recycling/General/Food).
Step 3 - Customers will then get an automatic response indicating when their bin will be collected i.e. what date. Once you confirm collection, payment is then made online
Step 4 – A bin text reminder is sent the night before and the bin is then collected as arranged.
Dont want to sign up online? - Just call us on 051-364495 and you can arrange and pay for collection over the phone.
Bin deliveries take up to 7 days from date of order, eg. if you purchase or have purchased a bin on a Wednesday, it will be with you the following Wednesday.
Pay per weight is not obligatory for at least the next twelve months and because of this Kollect will not be charging pay per weight. Our waste partners do however tag and chip bins and keep a record of each collection
Absolutely, all our contractors are fully licensed and insured. We also keep a record of which contractor picks up your bin along with their license number and weight of bin. This is done to ensure compliance with the Waste Management Act (2001) and any forthcoming regulations.
Yes, all of your bookings both past and future will be located in your ‘my bookings page’ ,remember you must be logged in to view this. This will include which bin was collected, the permit number of the contractor who collected your bin, the weight of the rubbish and an invoice to print off as proof.
We offer a handy text reminder service. That means, we’ll text you for free to tell you which bins are due out for collection the following day or if there are changes around holidays or times of extreme weather.
We do thousands of bookings each month in various skip sizes with a money back guarantee.
Your skip is collected when you tell us to collect it. You can either specify a collection date at the time of booking, or tell us later once the skip is full. Typical collections are within 5 days of drop off, for anything longer than 7 days we request you call the office with the request. Collection is normally within 2 days of your chosen date.
Skips are delivered on large lorries that are wider than a car. Make sure there is enough space for the skip lorry to access the premises. If access via road or gate is narrow, please check with us beforehand that the dimensions of the lorry will fit. Please Note that when the full skip is taken away, the lorry will need to put down metal legs which exert significant pressure on the ground and can dent soft tarmac or crack concrete.
Skips are designed for getting rid of non-hazardous waste, not specialist materials. The main items prohibited includes:
- Clinical waste
- Fluorescent tubes
- Fridges / freezers
- Gas bottles & cylinders
- Paint/paint tins
- Oil / petrol / diesel
- Toxic waste
You can only fill your skip up to the height of its sides because otherwise the skip driver may refuse to collect it. This is because it is dangerous to travel with an overloaded skip. Penalties may be applied to an overloaded skip or contents may have to be removed.
We have a number of skip sizes: The most popular size is the 6 yard skip. Larger skips costs more than smaller skips, but assuming you have enough waste to fill them, work out better value. You can see more about the size of the skip when you select your area; where a list of available skips are returned to you with the sizes. The best skip size for you depends on the quantity of waste you are disposing of and the amount of space available at your property for putting the skip.
We provide skips, but not the labour to load them. If you need help loading your skip then perhaps you would prefer to use our man with van a junk removal instead. Where we can provide the man hours to clear out your junk. For more information, click here.
The price includes delivery, collection and disposal of waste. Heavy waste costs more to dispose of, so loads containing only rubble, soil, concrete or wet wood etc. will incur a premium. Please call us in advance to arrange a skip for different types of waste.
You can keep the skip for 7 days and longer than this then additional chargers apply. If you need the skip for longer please call the office and we can make an arrangement for you. The average cost per additional week is €30.
The cost of hiring a skip varies widely depending on your location, you can select what area you are living in and the prices for your area will be returned to you. This reasons this differ are because distance the trucks have to travel and local disposal rates.
No, we do not require you to be there to meet the driver as you pay for collection in advance so we do not require you to be there.
Our junk removal service is quick and easy – we do all the work for you and can remove as much, or as little, as you like.
We can remove and dispose of any non-hazardous bulky waste. Usually one operator comes out to each job and loads items into a van or trailer. Common examples include:
- Furniture – sofa, sofa-bed, mattress, armchair, cupboard, filing cabinets
- Appliances – washer dryer, computer, stereo, printer, flat screen TV/monitor, fridge/freezer (but not commercial fridges/chiller cabinets)
- Cellar, loft & garage – boxes, books, kitchenware, tools, clothes, fireplace, lawn mower
- Garden refuse – branches, grass, leaves, soil, dirt, sod, compost, turf
- Wood – fencing, firewood, lumber, plywood, shed, gateConstruction/ demolition / DIY waste – plaster, drywall, broken patio, pallet, crate, glass, concrete
- Roofing / Flooring – tiles, asphalt, carpet, wood, flooring
For insurance, regulatory and health & safety reasons, we can not remove hazardous waste materials, including tyres, box TVs/monitors paint or paint cans full of paint, noxious chemicals, solvents, motor oils, petrol cans, asbestos, vehicle batteries, raw meat and fish, medical or biological waste (including faeces), or any toxic substances.
We remove and dispose of junk that doesn’t fit into a regular wheelie bin. We partner with local junk removal experts. Our man with a van rubbish clearance service covers disposal of materials and the loading of the junk, including sweeping up at the end of the job, and all disposal and environmental fees.
Yes. Our trucks and drivers are fully insured to do this work.
We are not licensed or insured to remove them. We recommend contacting a local authority or licensed carrier to remove these items.
If your job turns out to be a bit bigger or smaller than you ordered, the collection crew will let you know before they start and charge or credit you the difference. Although if your job is significantly larger than booked (for example, you booked a ‘Mini’ sized collection but it turns out to be an ‘X Large’), the team may not always have sufficient space on their truck or time in their day to take the extra waste, so an additional booking may therefore be required.
Yes, we only collect junk while operating under a valid NWCPO permit, that allows us to collect all type of non-hazardous waste.
Give us a call to talk it through or send a photo through to firstname.lastname@example.org and we’ll get back with a quote as soon as possible.
No. We can only specialise to take away items you no longer need. We do not have the correct equipment or are not trained & insured to provide a traditional removal service.
15 Minutes of labour is included in the price of each job, This is more than enough time for 95% of jobs. If the job takes longer than this we may need to charge an additional €30 per 15 Minute of labour after this.
No. If you are unable to be at the property at the time of collection you can arrange access at the time of booking.
Our skip bags are available for hire in a variety of sizes.
Yes, we can collect competitor’s bags. Please call our office for prices.
Our bags are suitable for the following waste materials – garden waste, household waste. Do not put toxic or hazardous waste into the skip bag. Waste materials that are prohibited include asbestos, chemicals, oils, batteries, fluorescent tubes, paints, solvents, medical waste, gas bottles and fridges.· Do not put any liquids into the bag.
Your bag can be no more than 14ft from a public road in order for our truck to be able to access it.
We can lift over a hedge provided it is no more than 4ft high. However, there must be access to the bag.
After booking in and paying for your bag to be lifted, it will be collected within 7 working days.
Your full skip bag will be brought to a licensed transfer facility where it will be segregated and sorted, where we guarantee to recycle as much of your waste material as possible.